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Kommentare
8 Kommentare
I'm not sure I'm having the same exact error as you but the Netatmo connection I have in Google Home has started being automatically removed every few days and I have to re-add the connection again in Google Home
Hi, I solved the problem. I have Home + Control and Security apps. I had to disconnect my netatmo account to both.
How did you solve it? My Google Home app says it cannot link to the Netatmo app at the moment, or something like this.
Hello,
Here is what I can advise :
Have a good day,
Leslie - Community Manager
This worked great for me, thanks! 🙂
i have the same problem. done what you wrote Leslie and it still dont work. will not add the accont in my home but it does show up under Parameters > My account > Third-party apps
After updating home Security on iPhone I can’t see the feed and connect to the server
Hello,
@thomash, I redid the linking process and it works on my side. Did you remove also the link in Google Home app ? In the app click on "+" > Devices > Associate apps or services > click on "Legrand - Netatmo - Bticino" > Dissociate account
Then, redo the connection by following the steps in Google Home app (use the credentials of your Netatmo end-user account when asked)
@michele, if your problem deals with the Home + Security app, you must contact directly Netatmo support by going here : https://helpcenter.netatmo.com/ > select the most relevant question relative to your problem > click on "Submit a request" button
Have a good day,
Leslie - Community Manager
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