WHY you don't have a help desk telephone? Beantwortet

pablo netatmo

Why a brand is avoiding to help clients to solve problems?

Are you sure yuo want to be a brand close to your consumers?

Are you really trying to build up something? or just selling products and forgetting your customers?

I've been a loyal client and I bought another Netatmo smart thermostat and it is imposible to connect it , and you don't have a help desk.

IN case you are interested not to lose a customer, Please contact me

DO SOMETHING !

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Kommentare

2 Kommentare

Datum Stimmen
  • Comment author
    Giada Community manager
    • Offizieller Kommentar

    Hi,

    We provide our technical assistance exclusively via email. I can see that you opened a ticket on the same day as this thread, and one of our agents is already handling your request and assisting you.

    For other customers, please make sure to read the forum rules here.

    To get the technical assistance you need, please visit: https://helpcenter.netatmo.com/hc/.
    Select your product, find the article that fits your case, and click 'Submit a request' at the bottom. Fill in your request by describing the situation you are facing off, our team will reply via email.
     
    Have a great day.
  • Comment author
    paul

    So fed up!
    No heating over Christmas
    No help for these cowboys

    3

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