pattie7459

1. Community
2. [EN] Smart Outdoor Cameras
3. Does this company have any customer support or product maintenance anymore?

A big shame as the camera that is working works v well ( my home one is still offline and I have a brand new one still in the box which I am loathe to set up until these numerous issues are address...

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• 8. April 2026 16:13
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1. Community
2. [EN] Smart Outdoor Cameras
3. connection problem

I have 2 floodlight cameras one at home and one in another . My older one went off after an electrician switched the mains off and on several times and hasn't connected since, ( presumably unable t...

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• 8. April 2026 10:10
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1. Community
2. [EN] Smart Outdoor Cameras
3. My presence camera

Most likely the camera . Have you tried removing or replacing the sd card ? If you can label the 2.4g bandwidth differently then it will enable the camera to connect only to 2.4g as it will not wor...

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• 8. April 2026 10:08
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1. Community
2. [EN] Smart Outdoor Cameras
3. How to have a reply from the customer service?

I have 2 floodlight cameras one at home and one in another . My older one went off after an electrician switched the mains off and on several times and hasn't connected since, ( presumably unable t...

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• 8. April 2026 10:04
• 0 Stimmen

1. Community
2. [EN] Smart Outdoor Cameras
3. How to have a reply from the customer service?

"devices often appear "network locked" due to compatibility issues with modern 5GHz, WPA3, or dual-band routers, rather than a permanent lock. Fix this by ensuring your router supports 2.4GHz, disa...

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• 8. April 2026 09:57
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1. Community
2. [EN] Smart Outdoor Cameras
3. App won’t display qr code

You can raise a ticket and request a reset code or QR code but will need to give them the serial number on the inside of camera . This could take a few days ( you might be able to rename the new ...

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• 24. Februar 2026 18:42
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1. Community
2. [EN] Smart Outdoor Cameras
3. The Netatmo Smart Outdoor Camera disconnect simultaneously

Andrey you should not put information of your serial number on this forum otherwise someone could take advantage of it ( not that the floodlight camera can actually work ! 😂🤣 ). You should submit a...

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• Bearbeitet 23. Februar 2026 18:30
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1. Community
2. [FR] Caméra Extérieure Intelligente avec et sans Sirène
3. “Timeline issues”

Based on common issues with camera applications, this behaviour is usually caused by a software glitch where the app fails to refresh the data stream when transitioning between cameras. Here are ...

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• 21. Januar 2026 00:57
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1. Community
2. [EN] Smart Outdoor Cameras
3. Cannot pair Netatmo Presence outdoor camera and require apple homekit qr code

Somewhere on here there is a troubleshooting section and when you cannot progress there is a link to request help . You can also reach it via the app when you try to select set up if I remember.  G...

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• Bearbeitet 21. Januar 2026 00:53
• 0 Stimmen