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Netatmo tech support is done by Legrand. Call them or email them. They are actually very helpful. It will take them a few days to reply. But they do reply. Here is their number for North Americ...
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I got my camera 3 days ago. Had many problem. Your issue was one of them. The Welcome Device name doesn't match between iOS Homekit and Netatmo's Security App. Give it a try.
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