GEORGzer Community moderator

1. Community
2. [EN] Smart Home Weather Station and accessories
3. Trouble installing Weather Station Shield

Sounds like a packing error. Either contact your reseller and request a replacement or contact Netatmo directly requesting a spare part (bottom of the page). https://helpcenter.netatmo.com/hc/en-us...

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• Bearbeitet 5. März 2026 09:09
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1. Community
2. [EN] Smart Thermostat
3. Submit a request page not working

👍

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• 27. Februar 2026 10:21
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1. Community
2. [EN] Smart Thermostat
3. Netatmo Thermostat shows heating active but boiler does not fire after long standby

Thanks for clarifying. I‘ve moved this topic to the „Smart Thermostat“ section. Fulfilling my Community-Janitor duties 😋

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• 26. Februar 2026 23:12
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1. Community
2. [EN] Smart Thermostat
3. Netatmo Thermostat shows heating active but boiler does not fire after long standby

That’s why I asked if both boiler and Relais were on the same breaker, to know if only the boiler restarted or the Relais as well. To rule out a boiler defect (otherwise than you already did with j...

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• Bearbeitet 26. Februar 2026 22:30
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1. Community
2. [EN] Smart Thermostat
3. Netatmo Thermostat shows heating active but boiler does not fire after long standby

I see. Would be interesting to see what would happen if you did to narrow things further down. However Relais hardware defect seems most likely. If you‘re still in the warranty period I would sugge...

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• 26. Februar 2026 21:24
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1. Community
2. [EN] Smart Thermostat
3. Netatmo Thermostat shows heating active but boiler does not fire after long standby

Since your Relais is connected to the boilers power supply, it also restarts when you power cycle the boiler, right? Have you tried only power cycling the Relais to check if everything works again...

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• 26. Februar 2026 21:16
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1. Community
2. [EN] Smart Home Weather Station and accessories
3. Support - Weather Station Outdoor Module

A replacement outdoor module can be purchased in the shop. https://www.netatmo.com/en-eu/additional-smart-outdoor-module?srsltid=AfmBOoobk-ZvICyUN_8Nvd0svhSfQGP-Nxi3g5d6ZvhAQa8H90NBDyEj

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• 26. Februar 2026 17:13
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1. Community
2. [EN] Smart Thermostat
3. Submit a request page not working

You‘re right, there seems to be an issue with the site. However I discovered that it works from the german support article and then the language can be switched back to english 🤷‍♂️ Try this link ...

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• 26. Februar 2026 17:11
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1. Community
2. [EN] Smart Thermostat
3. UK Mains adaptor

Take a look here and submit a request for a spare part.https://helpcenter.netatmo.com/hc/en-us/articles/20988478720274-I-lost-or-broke-a-part-of-my-Thermostat-how-do-I-get-a-new-one

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• 18. Februar 2026 17:21
• 1 Stimme