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GEORGzer hat einen Kommentar hinterlassen
Sounds like a packing error. Either contact your reseller and request a replacement or contact Netatmo directly requesting a spare part (bottom of the page). https://helpcenter.netatmo.com/hc/en-us...
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GEORGzer hat einen Kommentar hinterlassen
👍
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GEORGzer hat einen Kommentar hinterlassen
Thanks for clarifying. I‘ve moved this topic to the „Smart Thermostat“ section. Fulfilling my Community-Janitor duties 😋
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GEORGzer hat einen Kommentar hinterlassen
That’s why I asked if both boiler and Relais were on the same breaker, to know if only the boiler restarted or the Relais as well. To rule out a boiler defect (otherwise than you already did with j...
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GEORGzer hat einen Kommentar hinterlassen
I see. Would be interesting to see what would happen if you did to narrow things further down. However Relais hardware defect seems most likely. If you‘re still in the warranty period I would sugge...
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GEORGzer hat einen Kommentar hinterlassen
Since your Relais is connected to the boilers power supply, it also restarts when you power cycle the boiler, right? Have you tried only power cycling the Relais to check if everything works again...
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GEORGzer hat einen Kommentar hinterlassen
A replacement outdoor module can be purchased in the shop. https://www.netatmo.com/en-eu/additional-smart-outdoor-module?srsltid=AfmBOoobk-ZvICyUN_8Nvd0svhSfQGP-Nxi3g5d6ZvhAQa8H90NBDyEj
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GEORGzer hat einen Kommentar hinterlassen
You‘re right, there seems to be an issue with the site. However I discovered that it works from the german support article and then the language can be switched back to english 🤷♂️ Try this link ...
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GEORGzer hat einen Kommentar hinterlassen
Take a look here and submit a request for a spare part.https://helpcenter.netatmo.com/hc/en-us/articles/20988478720274-I-lost-or-broke-a-part-of-my-Thermostat-how-do-I-get-a-new-one
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GEORGzer hat einen Kommentar hinterlassen
Check the battery compartment for humidity, maybe the batteries got shorted out. Hardware defect would be another possibility.
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