Giada Community manager
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Hello, Thank you for reporting this issue. This should be fixed 😊 Could you please try again and let me know?
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Bonjour, Pourriez-vous me fournir plus d'informations sur le dysfonctionnement que vous rencontrez ? A qui l'avez-vous signalé le 3 janvier ? Je constate que vous avez envoyé un email mercredi 14 j...
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Hi michaelpavelka91, If you purchase a second-hand product (not reconditioned by Netatmo) from an individual or from a distributor, the product may not have been reset. In this case, it will be aut...
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Bonjour, Il est possible d'améliorer l'anticipation de chauffe grâce à la Station Météo. Vos produits sont tous dans la même maison virtuelle, de ce fait, le lien est automatiquement établi. Je vou...
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Bonjour Matthieu, Le module principal mesure et enregistre les données tant qu'il est alimenté, et conserve les données pendant 21 jours divisés par le nombre de modules. Ainsi, par exemple, pour u...
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Hi Lukasz, You can remove the product from your Netatmo account in your Home Coach application.Click on the burger menu (top left) > advanced settings > select the product > users > click on the bi...
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Hi Michele, We provide our assistance exclusively by email. I confirm that we received your support requests. Our team will email you as quickly as possible to suggest a solution. We appreciate you...
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Hello, The issue you are experiencing is related to an unusually high number of requests being sent from your account to our servers. This can happen when a third-party application or home automati...
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Hi, Please wipe the top of the station with a dry cloth as the presence of particles could be causing measures on demand. It is also likely that an electronic device near the station is causing m...
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Hi szymon.klimczak, To contact our support team and receive technical assistance, please visit: https://helpcenter.netatmo.com/hc/. Select your product, find the article that fits your case, and cl...
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