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How do I find my product’s serial number (or its MAC address)?


  • The serial number is composed of one letter followed by six characters (ex: gxxxxxx).
  • The MAC address is in this format: 70:ee:50:xx:xx:xx.

You can find the serial number / MAC address of your Smart Video Doorbell:

  • In the Home + Security app settings (if your Doorbell is already paired to your account): 
    • Go to the main menu on the left > Manage my Home
    • Select the room where the device is located
    • Click on the device : you will find the serial number on this page.
  • On the back of the product

  • On the packaging


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