My Sensor indicates a closed status while the opposite is true:

1. On the Home + Security application’s dashboard, touch and hold the icon for your Sensor (mobile app) or click the wheel (web application).
2. Select 'edit' and increase the Sensor's sensitivity.

My Sensor indicates an open status when the opposite is true:

1. On the Home + Security application’s dashboard, touch and hold the icon for your Sensor (mobile app) or click the wheel (web application).
2. Select “edit” and decrease the sensitivity for the Sensor.

Updated September 14, 2022 12:23