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My Smart Door And Windows Sensor indicates an "Open/Closed" status whereas the opposite is true. What should I do?

My Sensor indicates a closed status while the opposite is true:

  1. On the Home + Security application’s dashboard, touch and hold the icon for your Sensor (mobile app) or click the wheel (web application).
  2. Select 'edit' and increase the Sensor's sensitivity.

My Sensor indicates an open status when the opposite is true:

  1. On the Home + Security application’s dashboard, touch and hold the icon for your Sensor (mobile app) or click the wheel (web application).
  2. Select “edit” and decrease the sensitivity for the Sensor.

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