Help Center

I lost the setup QR code of my Smart Outdoor Camera.

If your Camera is linked to your account, you just need to go to the advanced settings of the Camera from your Home + Security app and generate the QR code. You can save it or print it, which we highly recommend.

The Support Team can generate a new setup QR code for your Camera, only if you cannot generate it from your Home + Security app.

In order to generate a new QR code for your Camera, we need a proof that you have physical access to the Camera. Please take a photo of the Serial Number Label on the Camera. You will find it under the bottom lid, as shown in the image below.


Please make sure the number is readable in the picture. Then send it to the Netatmo Support Team along with your request for the setup QR code.


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