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How do I find my product’s serial number (or its MAC address)?

Serial number

The serial number is composed of one letter followed by six characters (ex: hxxxxxx).

You can find it:

  • In the Weather app:
    • Go to the main menu on the top left corner > Manage my Home
    • Select the room where the module is located
    • Click on the module
  • On the product:
    • Inside the battery compartment for the accessories.
    • Below the Main Module. Tutorial video
  • On the packaging.

MAC address

You can find the MAC address of the Big Module:

  • In the Weather app:
    • Go to Settings > Manage my Home
    • Select the room where the Main Module is located
    • Click on the module
  • By deduction from the serial number: gxxxxxx -> 70:ee:50:xx:xx:xx.

Updated

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