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How do I find my product’s serial number (or its MAC address)?


  • The serial number is composed of one letter followed by six characters (ex: gxxxxxx).
  • The MAC address is in this format: 70:ee:50:xx:xx:xx.

You can find the serial number / MAC address of your Smart Outdoor Camera:

  1. In the Home + Security app settings (if your Camera is already paired to your account):
    • Go to the main menu on the left > Manage my Home
    • Select the room where the device is located
    • Click on the device : you will find the serial number on this page.
  1. On the product: at the bottom of the Camera.
    You need to open the cover as shown in the pictures below. Use your fingernails to pull the strip towards the back of the camera and then remove the cover. You will find a label with a barcode and the serial number of your device.
  2. On the QR code card provided in the box.
  3. On the packaging.


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