If the Home + Security app displays 'Video unavailable. The Camera is disconnected.', it may be that the Camera is not properly connected to the power supply or it may be due to a bad connection. Most of the time this can be fixed with a few quick steps.
- Unplug and replug your Camera to reboot it.
- The LED should light up green when the Camera is rebooted.
- If you changed your Wi-Fi password, the Camera is no longer able to connect to your network. Please go to the following menu in the Home + Security app settings: Manage my home> Room of the Camera> Camera> Configure network.
- If your Camera connects and disconnects several times a day, try the troubleshooting guide.