If the Home + Security app displays 'Video unavailable. The Camera is disconnected.', it may be that the Camera is not properly connected to the power supply or it may be due to a bad connection. Most of the time this can be fixed with a few quick steps.

Power supply

• Unplug and replug your Camera to reboot it.
• The LED should light up green when the Camera is rebooted.

Connection

1. If you changed your Wi-Fi password, the Camera is no longer able to connect to your network. Please go to the following menu in the Home + Security app settings: Manage my home> Room of the Camera> Camera> Configure network.
2. If your Camera connects and disconnects several times a day, try the troubleshooting guide.

Updated March 10, 2023 12:51