If the Home + Security app displays 'Video unavailable. The Camera is disconnected.', it may be that the Camera is not properly connected to the power supply or it may be due to a bad connection. Most of the time this can be fixed with a few quick steps.
Power supply
Reboot the Camera (at the fuse). The floodlight should turn on a few seconds then turn off.
- If the floodlight doesn’t turn on at all, contact us.
- If the floodlight stays on forever, please change the SD card.
Connection
- If you changed your Wi-Fi password, the Camera is no longer able to connect to your network. Please go to the following menu in the Home + Security app settings: Manage my home> Room of the Camera> Camera> Configure network.
- If your Camera connects and disconnects several times a day, try the troubleshooting guide.
Updated
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