Depending on the type of Relay to reconnect, open the application (for iOS or Android):
- Netatmo Energy: for Smart Thermostat and Starter Pack Relays only.
- Home + Control: for all Relays including that of the Smart Modulating Thermostat.
Then, select the Home in which the Relay is installed, and follow the instructions below.
Netatmo Energy app
From the "Relay not reachable" error screen, click on the "Configure your Wi-Fi" button and follow the instructions. It is also possible to launch the configuration from the settings: Settings > Manage my home > [Relay name] > Configure your Wi-Fi.
Home + Control app
Click on the red banner “[name of the Relay] cannot be reached”, then on the “Wi-Fi configuration” button, and follow the instructions. It is also possible to launch the configuration from the settings: Settings > Manage my home > [Relay room] > [Relay name] > Configure network.
If the configuration procedure is not successful, reboot the smartphone and try again, making sure that its Bluetooth and GPS modules are activated before starting the Wi-Fi configuration.
If you are still having trouble reestablishing the connection, please read this article.