Netatmo Presence person detection issues at night
Hi, my netatmo presence fails sometimes to detect persons at night. In 2 instances the person walked through the alert zone until the door undetected. The camera is monted above the entry door and covers the path from the garden door until the entry door. This is the alert zone too.
Any ideas why this happens? Is there is a way to read the log of the camera?
Comments
5 comments
You should be happy it’s only sometimes. Got 2 Presence and they miss 9 out of 10 events at night. I can dance in front of them without them recording. Sometimes the floodlight turns on but it doesn’t record anything. All of this happened after the update. Made my presence useless garbage. Before they got updated they where good and I was satisfied with the detection and recordings. My setups is exactly the same as it has been while they worked. Rollback to a working FW or fix a new ASAP if your intentions aren’t to push users to buy new cameras from another brand.
Same happened to me about 3 days ago, I have 3 cameras, 2 are still working fine, the other will turn almost completely black (as shown below) when night arrives, rendering it completely useless, and I suspect this might have happened after a firmware upgrade. During the day all the cameras work fine.
I am sending the cam back to the seller. I had enough from these bugs. And the Netatmo support is missing in action.
Right on jotata. I would do the same but mine are maybe 2 years old now so it’s probably right in the bin because selling them will only give me headaches form the buyer
I purchased a brand new camera as my 5/6 year old camera was missing people events of a night time and the brand new one is exactly the same, I opened a request from Netatmo on Tuesday 29th October and still no reply so they must be aware of the problem, if I don’t get a reply by Monday then I will take down and return to Vendor
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