Smart valve screw conection broke

medmundson
So I saw that one of my valves was flagged as unreachable. I went to investigate and found it was detached because the plastic that holds the screw in place had snapped causing the valve to come loose. Is this covered under warranty?
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Comments

9 comments

  • Comment author
    sgudgeon

    I have had the same problem with 2 valves falling off a radiator due to the plastic lugs snapping off due to the plastic becoming brittle.
    The valves, although less than 4 years old, were not under warranty, however brittle fracture is concerning as I have 8 valves potentially at risk of failure.

    1
  • Comment author
    roxi.rokita

    I have had the same problem with 1 valve

    1
  • Comment author
    roxi.rokita

    Why like this, low quality. Need urgently to replace.

    0
  • Comment author
    cjcowen

    I have same issue on 3 valves. Only had them 2 years

    0
  • Comment author
    Coldspark

    I’ve had to replace 4 to date. I’ve even sourced and 3d printed a replacement part but that didn’t work for long either. Having invested over £1000 into this ecosystem now I expect better. Netatmo care to comment? Any improvements in the pipeline for your product? Thanks.

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  • Comment author
    bryanwallg

    Same problem here, even with relatively new valves. Had replacements but they break too. It's a design and engineering failure that I hope netamo are going to do something about.

    I'm currently trialling my 4th 3d print option - if it works I'll share it online.

    Bryan

    2
  • Comment author
    Coldspark

    Thanks would be up for trying another 3D print option in the absence of a proper response from Netatmo.

    2
  • Comment author
    paul.winstone

    The same problem with valve housing where the plastic has broken at the bottom. This is completely unacceptable and should be replaced by netamo. I'm happy to take the valve to pieces. If this is not replaced for free then I conclude all netamo products not worth buying. One broken valve makes the whole system useless.

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  • Comment author
    paul.winstone

    Happy to provide photo.

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