Doorbell does not connect with the Netatmo app.

kptjancsi

Doorbell does not connect with the Netatmo app.

I have tried several times to reset it. By following steps. 

Remove the Video Doorbell from the wall mounting plate.
Plug your Doorbell to a powered Micro USB cable. ...
Wait for the LED to turn off or solid blue.
Press the reset button until the LED is solid green

The doorbell is connected and chime works. 

But cannot connect to the Netatmo app. 

Can you please please help.

Thank you.

Jan 

1

Comments

3 comments

Date Votes
  • Comment author
    annkathrinessich

    Hi,

    I have the same problem, is it working now?

    Anni

    0
  • Comment author
    dirk.ostendorf

    Hello, I also have the same problems. Bell cannot be registered. Green light, no white light. Reset and USB connection didn't help. I have the indoor camera on the same network without any problems. Greetings Dirk

    0
  • Comment author
    mailrb
    • Edited

    Exactly same issue! Now after utilising the factory reset (last resort) the functionality on the unit that one chimed no longer chimes. When starting up after being off/ booting up sequence the solid green moving onto glowing green is followed by glowing red/orange colour. Meaning that’s my second purchase of the doorbell is now rendered completely useless.

    So so annoyed with this product.

    1

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