Relay not connecting to WiFi
I recently noticed that my relay is not connecting to the app. I tried several times to reconnect to the wifi. But it is not working. The error message on the app is "Unable to connect to the Domain Name System (DNS)".
I would highly appreciate it if someone from Netamo can get back to me with a resolution in less than a few days. From previous correspondence there was no response for over 3 weeks! I hope this has improved.
Comments
6 comments
My 2cts, open a ticket.. that's the only solution I know to have an answer
https://helpcenter.netatmo.com/hc/en-us choose your product ... choose a topic, read it , go to the end and then you can send a message so open a ticket ....
Hi, is there any solutions for that. Last week I have same problem. I checked Wi-Fi, reinstall app, restart router and nothing happened. What I can do now?
I ordered a new one (Thermostate and relay) but the problem was the same: Relay not detected! Frustrated because once the system functioned flawlessly. Connecting to Customer Service is like climbing the Himalaya: lots of oxygen and time needed. I lost confidence in a solution. Which is quite a problem: Replacing the thermostat and 4 valves ...?
Bonjour,
Même soucis pour moi.
Impossible de se connecter au dns.
J'ai changé de fournisseur depuis et le souci persiste.
Pouvez-vous m'aider ?
same problem after have changed the internet provider. I have followed all the suggestions proposed in the web site (check of router settings), deleted the relay configuration, installed again android application but the result is always the same (DNS error). HELP ME , the winter is coming!
Hello,
I supposed a Netatmo's ticket has been open?
Do you read this webpage (translation to do) : https://helpcenter.netatmo.com/hc/fr/articles/11562517808786-Guide-avanc%C3%A9-de-r%C3%A9solution-des-probl%C3%A8mes-de-r%C3%A9seau
Phil [ just a user ]
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