Smart Outdoor Camera v3.20.0 Featured
Dear customers,
We are starting today the roll-out of the release v3.20.0 on your Smart Outdoor Camera.
Here is the changelog from the previous v3.18.0:
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Fix detection event unbuffering failing in some particular conditions after a loss of connectivity.
Kind regards,
Christophe.
Comments
11 comments
Hello,
The roll-out process will gradually make the firmware available on more and more cameras during the upcoming two weeks. You cannot accelerate the switch on your side.
Anything I can do for accelerating the roll-out to my camera?
You should fix the cameras not detecting events, mostly people since the previous update when you rendered my 2 outdoor presence camera useless. At night I can dance I front of it and nothing is recorded not detected even though the floodlight turns on. Maybe time to trash them and move to eve, or something else because everything must be better than this
Is this 1 thing the only change?
-Fix detection event unbuffering failing in some particular conditions after a loss of connectivity
Since 3.20 no activities are recorded anymore, the system is absoluteley useless this way! Please fix this immediteley! Or what can I do to fix it? Can I go back to older firmware? Sorry, but this is a disaster!
We have been realizing a delay of alerts since some weeks. Is there a way to speed this up again. An alert 3-5 minutes after the evnet is not sufficient.
Thanks
JK
I have the same issue with disconnection many times per hour. It has been I stalled by a professional few weeks ago.
What should I do to get it fixed ? Unless I want to be reimburse
I am getting the error code 08.1.41 and the camera is not accessible since ~2 weeks.
Does anybody has the same error?
I was able to sell my camera with 3.18
Hello
My old Netatmo Presence has worked well. But last 2 days it is not showing the snapshots on the timeline.
Click on a grey snapshot and get black image, click play and get the video that was recorded.
Annoying or what, as I have to click on all timeline events to see what was recorded.
Recently, i had two messages of Video not recording and clicked on the orange msg, cant remember what it said. But worked after doing so. No rebooting, switching off power to camera or router.
Any help appreciated.
Where the heck is Submit a question after each article???
It would be nice to be able to submit a problem to Netatmo support directly but what do I know. Unless this is it.
One of my 7 cameras has never worked properly & is only 9 months old how do i get a ticket as im getting no response on facebook chat. i need a replacement or a refund . this is just non existent customer service .
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