Netatmo Presence is still not working properly!

bart.lefevere

July 06, 2024 17:32
8 comments

Since a few days my outdoor camera no longer works (Presence) as before. my configuration is unchanged. Although the software records screenshots of movements in the alert zones, they cannot be played back afterwards. An arrow keeps turning and no image of the recording appears, but the screenshot that was taken does appear. Live view works. For some recordings the recording time is "0" sec. I know you had problems internally, but these should now be resolved. Only I don't notice the solution and the camera still doesn't work. Are there any known problems?

Comments

8 comments

thgy
- July 09, 2024 18:13
Same here, none of my Netatmo cams (two locations with in total 3 Presence, 2 Welcome, 1 Doorbell) work properly. It took me some time to find out that there were issues on Netatmo‘s side.

No playback, no possibility to change settings … I think, that‘s now more than a week, that the services are severely degraded. I have no idea, why Netatmo forces us into the cloud, having removed the direct access to the cams.

Because the system is — from a security perspective — not reliable at all, I will replace the cams by and by with cams from a different brand and have an AI backed recognition software running locally.

0
frydenlundlarsen
- July 13, 2024 13:40
Same issue here !
All worked ok until some weeks ago.
Very disappointing product 🙁
Feel it is a waste of money.

1
bart.lefevere
- July 13, 2024 15:54
For some reason everything works again for me. I didn't do anything myself. The camera stopped working on its own a few weeks ago and a few days ago the camera started working again on its own. I have done nothing. All strange. I feel that after my complaint the issues that were clearly theirs were resolved.

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thgy
- July 13, 2024 17:09
I‘ve seen numerous disconnects/reconnects of all Wellcome and Presence cams at the same time (well only the disconnects, some re-connects are still not working 😡) yesterday at 02:23 (Middle European Daylight Saving Time; Amsterdam/…/Vienna) and 23:03. Then a software update for only one of the Presence on Wedenesday, 10th at 13:35 …
Bit that hasn‘t improved the situation at all.
So, still waiting 😡 …
… and no informatiin or update from Netatmo, which is very, very disappointing und leaves a lot of open questions about reliability and security.

2
bart.lefevere
- July 13, 2024 17:55
Still planning to replace the cams by and by with cams from a different brand?
Which brand/model are you considering?

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wb.mcguigan1
- August 08, 2024 18:34
I'm having is same problem. Worked perfectly until recently with no changes on my end. Still viewable on iphone and ipad, but unable to view on laptop. Can anyone help?

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john.hewett
- Edited December 14, 2024 08:22
On the 7th December 2024 my Presence stopped working. The optical component seems to have failed. This was the same day as storm Darragh. Netatmo has offered me a 25% discount code as a sweetener but there is already a Christmas25 discount code available so that is not helpful as I can't use both! I'm now considering an alternative make as I'm disappointed with Netatmo.

0
john.hewett
- January 07, 2025 07:46
I have contacted Netatmo a few times and the response is worse than useless.
I want them to interrogate my Presence remotely and tell me what has failed. They don't seem to be able to do this. The unit is 6 years old but I would have expected this 'robust' device to last a lot longer than this. I had ordered and received a replacement with a 30% discount but will not install it until I get a professional response to my queries.

1