Connection from the Synology Server to the Camera Netatmo Presence can not be established
I have a Netatmo Presence Camera und a Synology DS723+ .
In the configuration for the camera are all Parameters (Client id, client_secret a.s.o) No IP Adress is necessary.
By press the Tryingbutton i get the message: Connection from the Synology Server to the Camera Netatmo Presence can not be established
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110 comments
Dear Leslie,
I hope that it will be soon.
Also i see that the Netatmo App sees less “things” since it doesn’t work with Synology, so when i arrive, sometimes it does not register a person in our garden (same story in Homekit app)
i'm angry, if i bought a netatmo product it's for this feature, please don't forget the professionals, next time i'll take the bosh brand, if after 6 months my netatmo products don't work properly anymore
Hello Lesslie,
you have problems with your Server, because of so many requests and we even don‘t want to be connected with server others then our own Servers. So please let us connect the cam insight our private local network and everybody is happy.
Hello,
I have the same problem, this is non-sense from Netatmo.
I rated the application in the Play Store a 1 star review, in hope it will accelerate the "discussion" between Synology and Netatmo...
Then let us use our internal network to connect directly from the cam to our NAS over private IP plan, this way we’ll be isolated from your shitty servers ! It would make everyone’s life easier and your clumsy infrastructure will be relieved !
Just turn it off, who cares? Communication from Netatmo to customers in the event of problems simply doesn't work. Support tickets take ages to respond and lead nowhere. The current situation shows that it's clearly time to change. Bye, Netatmo
How long should any solution take? The initial post in that thread was 25 days ago!
Netatmo peut-il faire un retour arrière ou proposer une solution ? Toute ma solution de sécurité de la maison est basée sur Surveillance Station et je pars dans quelques jours pour plusieurs semaines... 5 caméras Netatmo à remplacer et jeter à la poubelle ?
Hello all,
Latest information we received : Synology is currently working on the fix and will warn us once it's done. They didn't provide us with a resolution time. Once OK, we will reestablish their access rights to the API
Have a good day,
Leslie - Community Manager
Why don't you invest in your infrastructure and make it reliable rather than relying on Synology to fix YOUR issues?
Read your customers comments, escalate them to top management, show them what people are saying. We are not just complaining about this issue, but plenty of others.
Stop hiding, Netatmo !
When did you inform Synology they had to change the way they connect to your API ? We all think you have disconnected Synology products without any advice. Perhaps Synology didn’t take care of your information ?
Can you confirm the chronology of this problem ?
Looks like I have to change my netatmo cameras to a solution from another company. Since I habe the presence cameras this happend twice without any prenotice. Absolutely inacceptable!
So the problem is the Netamo servers could not handle the load placed on them by API requests due to the way Netamo decided to handle camera to NAS communications.
The servers performance struggles, so emailing customers and making a community post to advise "We are sorry but we will need to stop the link between Netamo and Synology while we investigate performance issues" must of slipped under the rug.
When Support tickets are lodged, instead of advising what is actually happening we are sent on a red herring chase to Synology who do their best but are as puzzled as we are.
After some time and notably once people say they are starting to switch brands, Netamo finally advise the root cause as Netamo blocking API requests from Synology along with a politicians apology.
Netamo then shrug and let Synology clean up their mess.
So Netamo/Legrand why should we keep using your premium priced but poorly supported products when other brands can do the same thing cheaper, reliably and easier?
I am very pleased I did not sink to much money into Netamo products and only purchased one camera to start with as a tester.
The question of all questions is, why do I need your servers to access MY camera locally?
Finally solve your problems!
Hi everybody
Still no news ?
Hi @Netatmo, are there any news?
Thanks
Oliver
I guess the answer is: „No any news!“ this is frustrating.
Give us an local RTSP stream
Give us an local RTSP stream
For Christ sake, LET US ACCESS TO OUR STREAM FROM LOCAL NETWORK
I give up.
Time to move to Tapo.
Netatmo doesn't care about customers.
Synology just deleted my post commenting quality of their support in this case without a warning! I respect Netatmo for at least keeping our messages here.
You can also try to comment the thread there but be warned that they are deleting difficult quotes: https://community.synology.com/enu/forum/3/post/189110
Seriously considering switching to TP-LINK
I've been a Netatmo customer from the beginning, with over 40 cameras. It's ridiculous that they blame server overload for these issues. We purchased these cameras with API support, and there's no indication that they can disable features we've paid for just because we connect frequently. They should increase server capacity, not permanently ban a feature they sold to us. Surveillance Station works with thousands of cameras and is well-made. Additionally, it’s frustrating that all my streams have to go in and out of the internet. this setup is brainless. They should have zero API request for storing videos on the Synology.
The recent app update is a significant downgrade in usability and functionality. When you receive a notification, it no longer shows the event frame, just a blank screen with the text "recording," forcing you to wait several minutes for the event to finish, which is completely unacceptable for security purposes. This is why I had to move more cameras to Surveillance Station to have a real time access to the event. You can't even view the stream immediately after the notification. I don't know who is the engineer responsible for all this mess, but it should be clearly fired.
Netatmo and their app used to be decent (far from excellent), but after the recent app update, they’re terrible. I recommend everyone explore other options like Reolink and TAPO, and we should seriously consider a class action to recover our money since these cameras are nearly useless now, especially after the unjustified disconnection and blaming Synology.
I have informed Caschy (big German technology blog)
https://stadt-bremerhaven.de/synology-surveillance-station-kein-zugriff-auf-netatmo-kameras/
I still have the same problem. It's almost 3 weekse ago and still no responds from Netatmo.
Still no fix??
Camera still had a lot of problems seeing people, cars & stuff. Also there is a few minutes (sometimes even 20min) delay IF it picks up anything
?????
I wish to insist on a proper cooperation and resulution on this topic!
I bought synology licenses for registering the netatmo welcome camera's feeds in a central manner with other network cameras of the house, as all other users in this posts, the access from synology to netamo app stopped working in July .. I am waiting and checking every week for the upcoming resolution... is there a development ongoing..
Hello all,
The latest information I have is that there is an ongoing conversation between our teams and Synology to help them with the fix
This Monday I'll ask our developers how the conversation is going and if they have further information to share
Have a good day,
Leslie - Community Manager
Hi Leslie,
Thanks for your support and waiting for your feedback.
This issue can have a huge and strong impact on the future business of Netatmo if no solution is found.
Waiting for your news.
Regards
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