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Comments
18 comments
Hello, I have the same problem. Did you recieve a solution from Netatmo?
Best rgds, Kaj
I have an issue with my outdoor camera it’s not connecting
Confirming the same issue. The camera went through update and it didn't reconnect after that.
Outdoor camera not working on Synology anymore after latest update.
Same problem as last year
Good morning Sir,
Thank you for your feedback.
If the problem is related to authentication, it seems to be a known issue caused by Netatmo.
Recently, Netatmo officials informed our developers that they have temporarily blocked connections from Synology NAS due to too many requests from Synology NAS.
The same reports from other users can also be found on the Netatmo help page: https://helpcenter.netatmo.com/hc/en-us/community/posts/20380327997970
Our developers are currently working with Netatmo to resolve this issue. Unfortunately, there is not much we can do until this block is lifted. We can only recommend that you wait until Netatmo lifts this block.
If you have any further questions about this, you can contact the manufacturer Netatmo directly.
If you have any further questions, we are always happy to help.
Kind regards
...
Technical Support Engineer
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Synology
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Connecting Netatmo Presence with Synology surveillance station is not possible.
Dear Netatmo Team, it looks that the user gets blocked by Netatmo if the connection to the APP comes too frequently. Please find a solution.
Same reply here from
synology
I think I have the same problem. I've had an electrical failure. since then I can't connect with my camera. Fixed light and no response to the QR code. Not using Synology.
Same here. Had an electricity out one day and from that onwards no connection to the camera anymore.
Changed the card, but I’m not sure if this was the problem. No picture, no feedback on the QAr code, no feedback from netatmo.
Starting to look for another camera. Any suggestions?
Camera is OFFLINE since 2 hours ago
I can't connect to my camera. it's been 4 months. don't buy their HomeKit products it's faulty
I recently changed my sd-card. I re-installed my camera. It shows as being connected but when I try to activate. I get " fault occured try again later". I tried evrrything by the book from rebooting the server, camera to fiddling with the sd-card.
I don’t have a SD card and I have the same error message “can’t connect”
Me neither connecting to camera. Is not blinking, the led are fix. I moved it from my apartment to the house in different locations. Can’t reach it to set new WiFi
My Micro SD card has been replaced. After that it worked for months. Now it is again not recognized or displayed as defective. So the camera is unusable, although I don't really need the SD card at all, because I use it with HomeKit Secure Video and don't want any local data. However, the use of the camera without an SD card is apparently not supported by Netatmo. Without a working SD card, the camera is just garbage.
Who knows how to format the SD card? Which file format is expected by Netatmo? When I format it (FAT32, NTFS, exFAT) it doesn't show me any errors. So it seems to be the camera, the firmware, app or maybe the file format.
The QR codes are not recognized by the camera for me either.
On 21st October I had a power failure. After the power failure was resolved some days later I could not restart or reset my Netatmo outdoor camera. The wifi has not changed (other wifi devices are fine). All the white LEDs on the camera stay on. It doesn't respond either to the setup QR code or the reset QR code. Is there and email to Netatmo customer support?
Netatmo support advised putting in a new high endurance micro SD 32Gb card in. Remove the bottom panel to get to it. It took a while to load but it works again. Apparently SD cards only last 2-3 years with heavy use.
You can only contact them by finding the topic nearest to your problem in the helpcenter. When you go to the bottom of that page you can open a contact form.
According to the answer from support team, it is often due to the SD card if the QR code is not recognized and neither the setup mode nor a factory reset can be reached. Even if the SD card is actually not necessary when using HomeKit Secure Video, this is required by Netatmo. The QR code is therefore not recognized by the camera if the card is missing or defective. So you should buy a new card here for 14.99 EUR, but be careful: Free shipping is only available from 99.00 EUR!
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