Video not available. The camera is disconnected

roberto.fuochi
Is there an official Netatmo link to understand if the server is down? Thanks Roberto
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2 comments

  • Comment author
    Leslie Community moderator

    Hello Roberto,

    In case of major outage, a banner is displayed on the Netatmo helpcenter website. It's a manual operation

    Have a good day,

    Leslie - Community Manager

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  • Comment author
    nezeris

    Hello I'm expieriencing a big issue with all my outdoor cams. actions are recorded but video could not be viewed. Live watching is also not possible. Message text is camera is not available. Multiple restarts without success. even not possible to configure a new backup camera. Please assist ! Is there a hotline phone number which to call for further assisstance ?

     

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