Thermostat is not able connect to the app IOS
Hi, could you please help me? After changing the router, I can't add the thermostat relay to the mobile app (IPhone 13, IOS 17). I have successfully connected it to the pc app via usb cable, but doing it using the mobile app is out of the question. And I tried all the tips from the help center (restart everything, turn off 5G WIFI...etc). Several times. It's weird to me because I see the relay with the heating plan in the bill, the relay is connected to my WIFI and everything works. On PC.... I assumed I just logged into the same account via the mobile app and I'll see the same as on PC...What could be the problem please? Homekit that is required? I don't want to use Homekit... Thank you very much
Tomas
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6 comments
Did you manage to solve this problem somehow?
Yes, I had to used mobile with Android and configure it. After that is everything working and visible through IPhone as well. So the problem was the IOS
Thank you very much samcadlp_2002, I will try. Anyway, thanks for the quick reply. Netatmo support should learn from you.
Bro!!! You deserve a medal! Thank you very much.
samcadlp_2002 感谢，我也尝试用安卓设备来配置，但是一直在登录后就转圈？难道我需要用 VPN？
I’m sorry but I’m not able to read this letter
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