new bug in the app: absent time not accepted

tom.reinhilde

When I set the app in 'absent mode' (in Dutch 'Afwezig'), then you should normally be able to set the time you are returning.... But the app does not accept this anymore..... Very inconvenient because I am using this very frequently... I hope this issue get noticed quickly and resolved...

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3 comments

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  • Comment author
    tom.reinhilde

    no reactions? Am I the only one with this issue? How can I resolve it? How can I get in touch with Netatmo?

     

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  • Comment author
    mcduracayron

    J ai le même problème, impossible de donner une date de retour.
    Du coup j ai mis le mode absent sans date de retour, mais cela n’a pas été pris en compte et j ai constaté à mon retour que la chaudière avait fonctionné pendant toute mon absence. De plus les courbes de température montrent que j ai chauffe au delà de la température demandée. Il y a un vrai problème de fonctionnement

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  • Comment author
    jsantruckova

    Hello, I contacted Netatmo support one week ago through the Help Center but have not received any reply yet.

    After installing the Home + Control app my heating system disappeared from my account.
    Radiator valves still work but my account shows no devices.

    Could you please check my previous request or help me reconnect my system?

    Thank you very much

    J. Santruckova

    Best regards

    J. Šantrůčková 

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