I can't re-connect valve to relay

tomasz.bawelkiewicz

Hi,

I got notification that have to replace battery in one from my valves. After replace relay was no able to reconnect. I remove the valve from configuration and try to add it again... and I relay can't find it again... Any ideas?

Best regards

Tomasz

 

 

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Comments

5 comments

Date Votes
  • Comment author
    andris

    Hi,
    I have exactly the same situation with one of the 22 valves - after replacing the batteries, the valve unsuccessfully tries to communicate with the relay, which does not "see" it. Also, it isn't possible to connect this valve to another relay. Maybe there is a way to reset the valve to "factory settings", i.e. so that it is possible to connect the valve to the relay again?

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  • Comment author
    tomasz.bawelkiewicz

    I got answer from Support:

    "Please follow this procedure for both of your Valves: 

    1. Check that your Smartphone is connected to the same Wi-Fi network as the Relay and that Bluetooth is activated.
    2. Remove the Valve, if it is still mounted on the radiator,
    3. Place yourself with the Valve, near the Relay (about 30 cm away),
    4. Launch the setup of the Valve from the App (Make sure to put the batteries in the Valve when the App asks you to do so, not before, not after)
    5. If the Valve displays a radio ID of a previously installed Valve, uninstall that Valve and try to install the other Valve first."

    It was good advice (probably points 3 and 4). Now is OK and Valve is installed. 

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  • Comment author
    bandriu01

    I got the same problems with 2 valves now after replacing batteries they lost contact with the relay,

    I deleted them from the app and tried to add again, putting close to relay etc, nothing works,  those 2 still display the number of previously added on it's 4 and the other 5, how to reset it and start again please?

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  • Comment author
    bandriu01

    If the valve was before added to the app and removed because you had some connectivity problems you cannot add it again it has a number and the wireless sign when you reinsert the batteries, netatmo support is aware of this problem and useless to deal with that, always better to blame the customer

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  • Comment author
    rien.coertjens

    I'm having the same issue, I started adding them in the order of the number that they show.
    However after number 3, the last 2 valves show 1 and 5 so missing number 4 :'(

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