Upgrading BTicino Classe 100x firmware to 2.x
I am trying to use my Classe100x with my smart home but it requires firmware 2.x. Currently I am on 1.5.7. How can I upgrade the firmware. The app does not allow me to do so.
I am trying to use my Classe100x with my smart home but it requires firmware 2.x. Currently I am on 1.5.7. How can I upgrade the firmware. The app does not allow me to do so.
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3 comments
Hello,
(I answer here for all, but I saw your message via the Works with Legrand form)
Only Smarther devices (Smarther1, not the "Smarther with Netatmo") where the production batch is before June 2023 can be used with Home + Control app. If it's not the case, unfortunately it's not possible and you will remain on Thermostat app
If your Smarther should be compatible, you must contact directly your local Legrand/Bticino customer support
Have a good day,
Leslie - Community Manager
It is before June 2023 (I purchased it in September 2022). Who should I contact in Italy? The customer support does not include firmware update. They just provide help with quotes and product information.
By the way, I am using Bticino Door Entry Classe100x which is not very reliable.
Hi again,
In this case it's not a migrated Smarther, so you can't update it and can't use Home + Control. If you still want to contact the Italian customer support to ask them the question, you can phone or write them here : https://professionisti.bticino.it/contatti
Have a good day,
Leslie - Community Manager
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