Netatmo Security App cannot connect to Doorbell

agk27
After working without problem for months I received a “Video Doorbell disconnected” message. I can no longer access the doorbell via Netatmo’s Security App. Cycling the power to the doorbell has not fixed the problem. As far as I can tell the doorbell is fully functional: my router shows that the doorbell is connected to my WiFi with an excellent signal strength; I can access the doorbell camera via the Apple Home App; I receive notifications from the Home app when the doorbell detects a person; the chime works when the doorbell is pressed; the LED on the doorbell is a solid blue. The only problem seems to be the Security App not connecting to the doorbell. I am not keen to reset the doorbell in case this makes the situation worse by losing my HomeKit functionality. I have raised a query with Netatmo Support but have not heard back yet. Does anyone know of a solution?
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Comments

2 comments

Date Votes
  • Comment author
    agk27

    Problem solved. The software on my eero WiFi system was updated overnight and now my doorbell is working again.

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  • Comment author
    ernst.klene

    I have the same problem: Home app sees the camera and I can see the video feed, but the Security app isn’t working. Even after numerous times disconnecting the WiFi and power.

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