Batteries exhausted in a few days

hydrobius
The batteries drain very quickly. I installed the thermostat at the end of November and on December 20th I already received a message that the batteries were low. I replaced them and on January 3rd I received another message to replace them in a month. After a few hours I received another notification that they were low.
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Comments

34 comments

Date Votes
  • Comment author
    annuzzi76
    • Edited

    UPDATE: I contacted support, explained the situation to them and even if the warranty had expired a few months ago, they offered me a free repair or replacement with a refurbished thermostat, I only had to pay the shipping costs. They did everything in a week. The new thermostat is already at my house

     
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  • Comment author
    berofa.51

    Se la garanzia non è scaduta, è la procedura.
    Se il prodotto è fuori garanzia, la riparazione deve essere pagata

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  • Comment author
    libor.sirotek

    Same problem, no rotation, battery drainage within few days, 25% discount on new one :-@

    6y old piece of s.it, so it is related to older versions as well.. this was the last device I bought from Netatmo (spent 1k$+). I hate them that I have to go for chinese cheeper better trojan instead :( 

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  • Comment author
    mataanek

    Hello, looks like this is a common issue! I have my smart thermostat for a month and first set of batteries holded for that month. Now i had to replace 2 sets within six days…. So 3 days on new alkaline batteries. Crazy!

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