Netatmo Precense with siren floodlight turns on and stays on

robertm

I have recently exchanged my old Netatmo Presence with a new model of Precence with Siren.

I know the product , so the replacement and installation went smoothly .... however .. after configuration and few days of use , I have noted that the build in siren does not work ( does not activates when switched on in the app , now automatically by the delay function )

At the same time , I have noticed that cameras floodlight sporadically turns on and stays on .

I have tried to reconfigure , reset camera , reboot few times but the floodlight keeps coming on.

Even when the floodlight is turned off in the app , it keeps coming on and stays on .

The SD card is installed and camera is recording and storing images with no issues.

Network is also OK .

The only feature that I am not able to activate is the siren

I am wondering if there is anything wrong with the software , perhaps an update could solve the issue.

Please advice

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Comments

2 comments

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  • Comment author
    ruf_70

    I have the same issue

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  • Comment author
    robertm

    I figured out how to fix it.
    If you are using the "Home" app for controlling your devices ( light , security etc ) you need to reconfigure it at it is conflicting with the Netstmo app.
    Go to home app , find your netatmo device and make a new rule " activate light at XX % when camera capture motions " then select " turn the light off after 2 min "

    In the netatmo app select " turn the lights off "

    Works for me , and the siren is active đź‘Ť

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