Error Code 0097-00002

A few years ago, I integrated two cameras between Apple HomeKit and the WEB Netatmo Application perfectly. But a few days ago the ISP in my house had to change the router and the APs of WiFi. 

Then, I did a hard reset (red card + white card + homekit configuration card) both cameras, and I got a successful setup with HomeKit that worked perfectly with all configuration options. But I couldn't configure these cameras in the App iPhone, iPad + WEB Netatmo application (https://home.netatmo.com/) I can't define the area for the activation of the cameras, neither the FTP service to save the videos.

Anyway, the app on the iPhone & iPads gave me an error Error Code 0097-00002.

I see the cameras in homekit but not in the app