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Comments
8 comments
If you have 5GHz and 2.4GHz bands on your WiFi, try disabling 5GHz when you are connecting your doorbell. After it connects first time it should reconnect properly in future
5 GHz is disabled while trying to connect, only 2.4 Ghz is enabled, but it does not connect even the white LED is on
I keep trying, but unfortunately without success. I have also just noticed that the LED does not light up white, but blue.
I absolutely cannot understand why it is so problematic to connect the camera to the same WLAN network, which has just been given a different name.
Same problem here, doorbell and presence. No connecties possibile. Spent hours trying. Nothing works, i bought new routers. Nothing!!!!
Netatmo you are terrible with support. I spent hundreds of euro's.
My ‘smart’ door bell was disconnected overnight and there’s absolutely no way I can get it back to work. Reset the whole thing twice, cut the power, reinstalled the app, nothing. I’m guessing an internal WiFi component is broken, error message says it cannot find any network. Customer support doesn’t reply, it’s crap!
Home+ Security app just reinstalled; fw version= 2.3.7; 2.4 GHz wi-fi available: the connection procedure always fails (have been trying since end of October 2025) with the message: [NetcomConnect Netcom error]
[NETCOM CONNECT]
No other action available unless restarting to end the same way
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