Security App does not show who rings the door

schmitt.pascal

July 07, 2025 18:38

Hey folks, I hope someone had the same issue and can help resolving it. For the door bell we use a Bticino Classe 300 EOS and the standard is working fine: I can talk to the person and see who is there at the indoor station. However, when someone rings the door bell, the Netatmo Security app notifies me and rings, but I do not see any video and I can not let someone in. I just see a black screen. The network is connected and the signal is strong, I run latest firmware and latest iOS version on my iPhone. I also tried different devices, but could not get it resolved. Any tips available? Thank you.

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Security App does not show who rings the door

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