Months of Faulty Products & No Support – Netatmo, This is Unacceptable

I’m posting here because private support tickets and follow-ups have gone ignored for weeks, and my patience has run out.

On 9 July 2025, I bought a refurbished Netatmo Outdoor Smart Camera directly from Netatmo (Order #C3000033796).
It was professionally installed (€160 cost to me) and was faulty from day one:

• Powers off after only a few hours.

• Repeated “faulty SD card” errors in the Netatmo app.

• Tried three different SD cards (including one working perfectly in my other Outdoor Camera).

• Followed every single troubleshooting step — formatting cards, resets, power cycles — the fault always returns.

I have asked, repeatedly, for a replacement of the same model at the price I paid. Refurbished units are now out of stock and more expensive, so a refund is not acceptable.
No meaningful reply from support.

This comes on top of months of problems with my Indoor Camera and HomeKit — another case where support was slow, uncommunicative, and ultimately admitted it was a wider issue affecting “multiple users.” I was left without a working product for months.

For a “premium” brand, this is absolutely unacceptable:

• Multiple product failures.

• Endless delays.

• Generic replies (if any).

• No ownership of the problem.

I want this case escalated to management immediately. If Netatmo has any interest in keeping long-term customers, they need to replace this faulty camera without further delay. I am documenting this publicly so there is a clear record of the lack of action.

Has anyone else here had similar experiences with refurbished units or the “faulty SD card” error? How did you get a resolution?

Peter Gosnell