Plug-in Jeedom erreur récurrente lié à l'API Netatmo / API Error in Jeedom Plugin

famille.maisons

Bonjour

Depuis des mois tous les utilisateurs Jeedom (prêt de 800 à utiliser le plug-in) ont la même erreur "API_Erreur (code 11) Offset and length were out of bounds for the array or count is greater than the number of elements".
Le développeur du Plug-in nous indique que l'erreur vient de l'API qui est instable.

Avez-vous une solution à ce type de problème ?

Pouvez-vous aider la communauté ?

----------------------------------

Hello,

For months, all Jeedom users (nearly 800 using the plugin) have been experiencing the same error: "API Error (code 11): Offset and length were out of bounds for the array or count is greater than the number of elements."

The plugin developer has indicated that the error originates from the unstable Netatmo API.

Do you have a solution for this type of issue?
Could you help the community resolve it?

Thank you in advance.

Merci par avance

0

Comments

2 comments

Date Votes
  • Comment author
    mailpublic35

    Bonjour,

    Simple utilisateur de l'API netatmo  via domoticz : Pas de souci, je viens de tester cela fonctionne, aussi bien coté "Netatmo Weather"  que commande, en zigbee, envoyée à des projecteurs Netatmo.

    SI vous souhaitez impliquer Netatmo, la seule solution est d'ouvrir un  ticket. La communauté permet éventuellement, selon la volonté de chacun de répondre, d'avoir un retour de la communauté, rarement de Netatmo

    Phil
    [ un utilisateur de Netatmo ]

    0
  • Comment author
    Leslie Community moderator Master (Platinum)

    Hello, 

    This error code is generated by the Jeedom plugin. I don't have any way on my side to get more information as it's not linked to our API error codes. If the developer is able to provide the precise error message sent by our servers, it would help (if it's really an error : you have this in the log but did the call worked in the end ?)

    I also saw your topic on the Jeedom community forum. The error is not very clear. Maybe linked to a precise length expected for a parameter in the /homestatus and /homesdata responses ? Or an empty array received linked to a bad refresh_token value for example ? 

    Anyway, I checked your account and I don't have any API error for you in the logs in the past 3 days. More generally : if it works with the Netatmo native app, it means that something is wrong on the plugin side

    Have a good day,

    Leslie - Community Manager

    0

Please sign in to leave a comment.