disconnected

Hello Netatmo Support,

I’m honestly getting quite frustrated with my indoor camera.

It constantly has issues staying connected to WiFi. I go through the setup multiple times, it connects successfully, and I can see the live video feed without any problems. But then, after around 15–30 minutes (sometimes a bit longer), it suddenly disconnects again.

When I check the app, it shows a WiFi error. However, this is not an issue with my network — all my other devices remain connected without any interruptions.

For example, right now I see:
16:15
• Østergade
Østergade disconnected

The camera is only about 4 meters from the router and connected to a 2.4 GHz network, so signal strength should not be a problem.

This issue keeps repeating and makes the camera unreliable for actual monitoring.

Serial number: 70:ee:50:38:be:4f

I would really appreciate a clear explanation and a solution to fix this.

Best regards
Thomas, Denmark 

Now ist not conneceted!