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I can't activate my Smart Door Lock from the Apple Home app. How does the installation of a Hub in my HomeKit home affect the use of my Smart Lock?
Configuring the Netatmo Smart Door Lock in the Apple Home app offers several benefits, as described in the following article: What can I do in the Apple Home app? Nevertheless, for seamless functio...
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- -13 votes
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I have the control of the Smart Door Lock and I would like to share it permanently with another user from the Home + Security app.
For security reasons, home members do not by default get control of the Smart Door Lock from the Home + Security app when they are added. They must request it from another member who already has co...
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- -5 votes
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How do I interact with my Smart Door Lock from the Apple Home app?
The Smart Door Lock is activated from the Apple Home app via a toggle switch. Follow these steps to lock your door: Toggle the switch from its initial “Unlocked” position. The switch will then mov...
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- 2 votes
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What level of protection does the Smart Door Lock and Keys offer?
The Netatmo Smart Door Lock is an electronic cylinder made of high-strength stainless steel that fits into an existing door lock. This cylinder, designed by Netatmo, meets the strictest requirement...
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Will the Smart Door Lock affect my house insurance?
Insurance companies generally offer cover against burglary, provided that the residents of the home take all the necessary steps to minimise the risk of break-ins. Each insurance company may also h...
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Smart Door Lock and Keys
Watch the product installation video Installation video Download the app to set up and use the product Get the installation manual Download the PDF of the QSG Regulatory statements CE Libraries used
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- -46 votes
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Can I be alerted when someone enters my home?
For security reasons, the Netatmo Smart Door Lock is not connected to the Internet. Therefore, the Home + Security app is not able to notify you remotely of any locking activity. Read the article I...
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- -5 votes
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Home member who doesn’t have control
Once your Smart Door Lock is set up in your Home + Security app, only the member of the household who installed the product gets control of the Door Lock. For security reasons, other members of the...
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- -2 votes
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How do I replace my product’s batteries?
Steps: Hold the indoor handle cover firmly with one hand. With the other hand, unscrew the fixing ring clockwise. Once the fixing ring has been fully unscrewed, remove the indoor handle cover. Usi...
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- 1 follower
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- -321 votes
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Should I keep my smartphone’s Bluetooth on?
We recommend leaving your smartphone’s Bluetooth on to take advantage of all your Smart Door Lock’s features. Please note that Bluetooth does not really affect the battery on the latest generation ...
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- 1 follower
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- 47 votes