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My door lock status is reversed in the Apple Home app. How can I reset it?
Steps In the Home + Security app: Settings, Manage my home, Choose the room where the Smart Door Lock is installed, Choose the Smart Door Lock, Set up, Once the setup is complete, check that the s...
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- 1 follower
- 0 comments
- -13 votes
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The Netatmo app is not available on my Android smartphone.
Android Netatmo apps can be downloaded from Google Play. A recent version of Android with access to Google Play is recommended. Notes Netatmo apps use Google services to operate and are not compati...
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- 1 follower
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- -25 votes
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How do I add a Smart Key to my Smart Door Lock?
The 3 Smart Keys provided in the Smart Door Lock’s box are already paired with the product. In the Home + Security app, go to the Smart Keys management menu in your product settings: Open the Home...
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- 1 follower
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- -6 votes
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My external power supply will not power my Smart Door Lock. What should I do?
Check the battery in this external power supply. It may not be charged enough to power the Smart Door Lock. Replace the micro USB cable. The cable may be worn, causing a malfunction. Change the po...
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- 1 follower
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- -5 votes
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I'm pinching my fingers between my door handle and the Netatmo Smart Door Lock’s indoor handle. What should I do?
Some locks are designed in a way that eliminates the need for the indoor door handle. To check whether this is the case with your lock, check if the door can be opened by turning the key from the ...
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- 1 follower
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- 1 vote
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Is the Netatmo Smart Door Lock compatible with Apple Home Key technology?
The Netatmo Smart Door Lock is not currently compatible with Apple Home Key technology. Although it uses secure NFC to communicate between the Smart Key and Door Lock, its design has been custom-ma...
- 1 follower
- 0 comments
- -4 votes
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How do I delete a Smart Key from my Smart Door Lock?
In the Home + Security app, go to the Smart Keys management menu in your product’s settings: Settings, Manage my home, Choose the room where the Smart Door Lock is installed, Choose the Smart Door...
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- 1 follower
- 0 comments
- -4 votes
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I can’t set up my Smart Door Lock on the Home + Security app. What should I do?
There could be multiple reasons why you are having difficulty installing the Smart Door Lock. In this article, you will find some simple tips that you can use to solve these problems: The Smart Do...
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- 1 follower
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- -15 votes
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Is it possible to programme a Smart Key for a specific period of time? Can a Smart Key be temporarily deactivated?
A Smart Key linked to your Smart Door Lock gives the person in its possession permanent access until it is deleted. Once deleted, the Smart Key is permanently deactivated: It is not possible to te...
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- 1 follower
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- -4 votes
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How do I adjust the length of my Smart Door Lock to fit the size of my door?
The length of the Smart Door Lock’s cylinder is easy to adjust to the size of your door. Adjust the internal and external length using the following tips: Internal length adjustable from 30 mm to ...
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- 1 follower
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- -3 votes