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Vianney Community team

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Recent activity by Vianney

  • Is my Netatmo Smart Door Lock connected to the Internet? Can I open my Smart Door Lock remotely?

    For security reasons, the Smart Door Lock is not connected to the Internet. You therefore cannot interact with your product remotely, except in the specific case of using an Apple Hub: read the art...

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    • 1 follower
    • 0 comments
    • -6 votes

  • Is my installation compatible with the Netatmo Smart Door Lock?

    It takes just 5 minutes to find out if your door is compatible with the Netatmo Smart Door Lock using our compatibility test, which is available here. General considerations: Installation: the Net...

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    • 1 follower
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    • -7 votes

  • Home member who has control

    Once your Smart Door Lock is set up in your Home + Security app, only the member of the household who installed the product gets control of the Door Lock. For security reasons, other members of the...

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    • 1 follower
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    • -3 votes

  • Compatibility test

    It takes just 5 minutes to find out if your door is compatible with the Netatmo Smart Door Lock using our compatibility test, which is available here.

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    • 1 follower
    • 0 comments
    • -10 votes

  • How do I set up my Smart Door Lock in Apple HomeKit? Set up required in my HomeKit app, what should I do?

    Steps Settings, Manage my home, Choose the room where the Smart Door Lock is installed, Choose the Smart Door Lock, HomeKit settings. Select "Setup Needed" and follow the steps indicated by the ap...

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    • 1 follower
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    • -6 votes

  • Where should I install my Smart Door Lock?

    The Smart Door Lock’s indoor handle must only be used indoors and must be protected from moisture and dirt. The outdoor knob can only be used outdoors. We recommend installing it on your front door...

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    • 2 votes

  • What can I do with the Apple Home app?

    The Netatmo Smart Door Lock is compatible with the Apple Home app. From HomeKit, you can: Control your Smart Door Lock to lock and unlock your door *. View the status of your door lock: locked or ...

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    • 1 follower
    • 0 comments
    • -4 votes

  • Can I use my Smart Door Lock from my Apple Watch?

    You can use your Watch in the Home app to: Activate your Smart Door Lock to lock and unlock your door. Receive a notification from the Home app when your door is locked or unlocked. For the Home ...

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    • 1 follower
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    • -2 votes

  • I can't share/get control of the Smart Door Lock. What should I do?

    Steps Make sure you are within Bluetooth range of the Smart Door Lock. To do this, the household member with control of the Smart Door Lock can activate it using the Home + Security app. Remove th...

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    • 1 follower
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    • -19 votes

  • Will my Smart Keys continue to function if my product runs out of battery?

    Smart Keys only work if the Smart Door Lock is correctly powered up. For this reason, make sure to replace your batteries when the app recommends that you do so. Read the article How do I replace m...

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    • 1 follower
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    • -5 votes