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Can I use my Smart Door Lock from my Apple Watch?
You can use your Watch in the Home app to: Activate your Smart Door Lock to lock and unlock your door. Receive a notification from the Home app when your door is locked or unlocked. For the Home ...
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- 1 follower
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- -2 votes
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I can't share/get control of the Smart Door Lock. What should I do?
Steps Make sure you are within Bluetooth range of the Smart Door Lock. To do this, the household member with control of the Smart Door Lock can activate it using the Home + Security app. Remove th...
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- 1 follower
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- -19 votes
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Will my Smart Keys continue to function if my product runs out of battery?
Smart Keys only work if the Smart Door Lock is correctly powered up. For this reason, make sure to replace your batteries when the app recommends that you do so. Read the article How do I replace m...
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- 1 follower
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- -5 votes
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My door lock status is reversed in the Apple Home app. How can I reset it?
Steps In the Home + Security app: Settings, Manage my home, Choose the room where the Smart Door Lock is installed, Choose the Smart Door Lock, Set up, Once the setup is complete, check that the s...
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- 1 follower
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- -13 votes
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The Netatmo app is not available on my Android smartphone.
Android Netatmo apps can be downloaded from Google Play. A recent version of Android with access to Google Play is recommended. Notes Netatmo apps use Google services to operate and are not compati...
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- 1 follower
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- -25 votes
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How do I add a Smart Key to my Smart Door Lock?
The 3 Smart Keys provided in the Smart Door Lock’s box are already paired with the product. In the Home + Security app, go to the Smart Keys management menu in your product settings: Open the Home...
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- 1 follower
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- -6 votes
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My external power supply will not power my Smart Door Lock. What should I do?
Check the battery in this external power supply. It may not be charged enough to power the Smart Door Lock. Replace the micro USB cable. The cable may be worn, causing a malfunction. Change the po...
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- 1 follower
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- -5 votes
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I'm pinching my fingers between my door handle and the Netatmo Smart Door Lock’s indoor handle. What should I do?
Some locks are designed in a way that eliminates the need for the indoor door handle. To check whether this is the case with your lock, check if the door can be opened by turning the key from the ...
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- 1 follower
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- 1 vote
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Is the Netatmo Smart Door Lock compatible with Apple Home Key technology?
The Netatmo Smart Door Lock is not currently compatible with Apple Home Key technology. Although it uses secure NFC to communicate between the Smart Key and Door Lock, its design has been custom-ma...
- 1 follower
- 0 comments
- -4 votes
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How do I delete a Smart Key from my Smart Door Lock?
In the Home + Security app, go to the Smart Keys management menu in your product’s settings: Settings, Manage my home, Choose the room where the Smart Door Lock is installed, Choose the Smart Door...
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- 1 follower
- 0 comments
- -4 votes