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I can’t set up my Smart Door Lock on the Home + Security app. What should I do?
There could be multiple reasons why you are having difficulty installing the Smart Door Lock. In this article, you will find some simple tips that you can use to solve these problems: The Smart Do...
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- -15 votes
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Is it possible to programme a Smart Key for a specific period of time? Can a Smart Key be temporarily deactivated?
A Smart Key linked to your Smart Door Lock gives the person in its possession permanent access until it is deleted. Once deleted, the Smart Key is permanently deactivated: It is not possible to te...
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- -4 votes
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How do I adjust the length of my Smart Door Lock to fit the size of my door?
The length of the Smart Door Lock’s cylinder is easy to adjust to the size of your door. Adjust the internal and external length using the following tips: Internal length adjustable from 30 mm to ...
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- -3 votes
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I have lost my Smart Key and my smartphone; how do I get into my home?
If you find yourself in this situation, don’t worry. There is a way to authenticate yourself for your Netatmo Smart Door Lock to unlock your door. Here are your options: Ask a friend or neighbour ...
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- -4 votes
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How do I measure the inside and outside thickness of my door?
Before replacing your cylinder with the Netatmo Smart Door Lock, you need to know the necessary dimensions. A cylinder has an inside and outside dimension. To choose the right size, start by measur...
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- -2 votes
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How many Smart Keys can I link to my Smart Door Lock?
The number of Smart Keys per Smart Door Lock is limited to 300.
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My lock is getting harder to unlock/lock. What should I do? Lock maintenance
The Netatmo Smart Door Lock is fitted in your lock and it interacts directly with this. Their proper functioning therefore depends on each other. As with all mechanical systems, your Lock and Cyli...
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What should I do if I lose the Property Card?
The Property Card is unique to every Smart Door Lock and cannot be reproduced if lost. Keep it in a safe place. If you lose the Property Card, your Smart Door Lock will continue to work, but its fu...
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- -4 votes
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How do I withdraw access from a guest?
Any invitation created (instantly or scheduled) can be deleted at any time from anywhere by any member of the household from the Home + Security app. When the invite is deleted, access is revoked a...
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- -12 votes
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My Smart Key does not lock or unlock my door anymore. What should I do?
Steps Check that this key is paired to your Door Lock in the Home + Security app. Your product will emit a short beep when an unauthorised Smart Key is inserted. Try another authorised Smart Key. ...
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- -39 votes