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Vianney Community team

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Articles

Recent activity by Vianney

  • I have lost my Smart Key and my smartphone; how do I get into my home?

    If you find yourself in this situation, don’t worry. There is a way to authenticate yourself for your Netatmo Smart Door Lock to unlock your door. Here are your options: Ask a friend or neighbour ...

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    • 1 follower
    • 0 comments
    • -4 votes

  • How do I measure the inside and outside thickness of my door?

    Before replacing your cylinder with the Netatmo Smart Door Lock, you need to know the necessary dimensions. A cylinder has an inside and outside dimension. To choose the right size, start by measur...

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    • 1 follower
    • 0 comments
    • -2 votes

  • How many Smart Keys can I link to my Smart Door Lock?

    The number of Smart Keys per Smart Door Lock is limited to 300.

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    • 1 follower
    • 0 comments
    • -2 votes

  • My lock is getting harder to unlock/lock. What should I do? Lock maintenance

    The Netatmo Smart Door Lock is fitted in your lock and it interacts directly with this. Their proper functioning therefore depends on each other.  As with all mechanical systems, your Lock and Cyli...

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    • 1 follower
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    • -2 votes

  • What should I do if I lose the Property Card?

    The Property Card is unique to every Smart Door Lock and cannot be reproduced if lost. Keep it in a safe place. If you lose the Property Card, your Smart Door Lock will continue to work, but its fu...

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    • 1 follower
    • 0 comments
    • -4 votes

  • How do I withdraw access from a guest?

    Any invitation created (instantly or scheduled) can be deleted at any time from anywhere by any member of the household from the Home + Security app. When the invite is deleted, access is revoked a...

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    • 1 follower
    • 0 comments
    • -12 votes

  • My Smart Key does not lock or unlock my door anymore. What should I do?

    Steps Check that this key is paired to your Door Lock in the Home + Security app. Your product will emit a short beep when an unauthorised Smart Key is inserted. Try another authorised Smart Key. ...

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    • 1 follower
    • 0 comments
    • -39 votes

  • How do I know if my Smart Door Lock is powered up correctly?

    Battery-powered Make sure that the batteries you use are new and of high quality: Read the article How do I replace my product's batteries ? We recommend Alkaline or Lithium batteries from Duracell...

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    • 1 follower
    • 0 comments
    • -5 votes

  • What is an instant invitation?

    The instant invitation allows your guest to use the Smart Door Lock for 60 minutes after the invitation has been created. It can be created in the Home + Security app by a household member who has ...

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    • 1 follower
    • 0 comments
    • -1 votes

  • How do I reset the phones linked to my Smart Door Lock?

    Resetting the Smart Door Lock with the Property Card does not delete the Smart Keys that are paired with it. If you want to delete a Key, go to the Smart Door Lock settings in the Home + Security a...

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    • 1 follower
    • 0 comments
    • -7 votes