Smart Outdoor Camera v3.20.0 Destacada
Dear customers,
We are starting today the roll-out of the release v3.20.0 on your Smart Outdoor Camera.
Here is the changelog from the previous v3.18.0:
-
Fix detection event unbuffering failing in some particular conditions after a loss of connectivity.
Kind regards,
Christophe.
Comentarios
23 comentarios
Hello,
The roll-out process will gradually make the firmware available on more and more cameras during the upcoming two weeks. You cannot accelerate the switch on your side.
Anything I can do for accelerating the roll-out to my camera?
You should fix the cameras not detecting events, mostly people since the previous update when you rendered my 2 outdoor presence camera useless. At night I can dance I front of it and nothing is recorded not detected even though the floodlight turns on. Maybe time to trash them and move to eve, or something else because everything must be better than this
Is this 1 thing the only change?
-Fix detection event unbuffering failing in some particular conditions after a loss of connectivity
Since 3.20 no activities are recorded anymore, the system is absoluteley useless this way! Please fix this immediteley! Or what can I do to fix it? Can I go back to older firmware? Sorry, but this is a disaster!
We have been realizing a delay of alerts since some weeks. Is there a way to speed this up again. An alert 3-5 minutes after the evnet is not sufficient.
Thanks
JK
I have the same issue with disconnection many times per hour. It has been I stalled by a professional few weeks ago.
What should I do to get it fixed ? Unless I want to be reimburse
I am getting the error code 08.1.41 and the camera is not accessible since ~2 weeks.
Does anybody has the same error?
I was able to sell my camera with 3.18
Hello
My old Netatmo Presence has worked well. But last 2 days it is not showing the snapshots on the timeline.
Click on a grey snapshot and get black image, click play and get the video that was recorded.
Annoying or what, as I have to click on all timeline events to see what was recorded.
Recently, i had two messages of Video not recording and clicked on the orange msg, cant remember what it said. But worked after doing so. No rebooting, switching off power to camera or router.
Any help appreciated.
Where the heck is Submit a question after each article???
It would be nice to be able to submit a problem to Netatmo support directly but what do I know. Unless this is it.
One of my 7 cameras has never worked properly & is only 9 months old how do i get a ticket as im getting no response on facebook chat. i need a replacement or a refund . this is just non existent customer service .
The outdoor camera shows the videos rotated by 180 degrees
my outdoor cameras can not be reached by my app... they are not connected and i can not activate the cams or the light.
but they still working an i get messages if they detectet persons or cars...
what can i do?
The same with my camera
Small tile photos are shown, the video reports problems with the network.
Hello,
my camera is also no longer accessible with the same error message as described several times above.
Error message:
‘Video is not available. The camera is not connected’
Camera is visible in the router and correctly connected in my home network!
What is no longer working here? The camera is completely useless without the connection.
Can you please help me? Thank you very much!
I have the exact same problem with all my cameras, it is connected to the router and HomeKit but in the security app it says it’s not connected and I get notifications a couple of times per day that the cameras are disconnected and back. This is not good at all, what are you doing Netatmo??
Hi Team
Since Thursday afternoon the secure app complain no connection to the outdoor cameras!
Within HomeKit all outdoor cameras are accessible with livestream but with only. No access to historical data!!!!!
I done everything you suppose to do in this situation.
No success!!
Please check your servers and connectivity to the security app clients! No connection no uploads possible!
Thank you
Netatmo Presence Cameras are not connected until yesterday! Reconnection and resetting did not restore the connection. Both cameras are well intergrated in Wifi and do have internet access.
Obviously a Netatmo Server problem as shown by the other comments. Unfortunately the problem is not recognised by Netatmo.
Communication ist poor.
Please solve the problem soon.
No connection to Netatmo outdoor camera since Friday...It's not even a month since I purchased this product and it's just frustrating. I spent a lot of time troubleshooting but no luck. Please upper your game with your infostacture and don't waist our time...
Buongiorno,mia moglie ha già scritto una mail al centro assistenza avete aperto anche un ticket 3202820 ma senza nessuna risposta,da venerdì ho problemi con le mie 6 telecamere(1 interna e 5 esterne)mi arrivano le notifiche ma poi quando vado sull’app non riesco a vedere le registrazioni e neanche il live mi da telecamere scollegate,ieri sera si sono collegate tutte pensavo si fosse risolto il problema invece oggi pomeriggio si sono riscollegate(per il momento solo 3)so che in mattinata avete risposto ad altri utenti con il mio stesso problema dicendo che si è risolto tutto ma io continuo ad avere telecamere scollegate ormai da ore,sapete dirmi qualcosa di più?
In attesa di una vostra gentile risposta vi ringrazio anticipatamente
Hallo Netatmo Kundenservice,
da leider bis jetzt seitens Netatmo noch keinerlei Rückinformation zu meiner Reklamation gekommen ist, werde ich die Kamera zur Reparatur zurückschicken. Zukünftig werde ich Produkte von Netatmo meiden. Ein Kundenservice ist leider nicht vorhanden ...
I also had troubles accessing Videos from the camera. Live-Stream with Apple Home worked.
Found this, where the service incidents are listed:
https://helpcenter.netatmo.com/hc/en-us/sections/10390237686930-Service-notifications
The last one was:
Service Incident - 21/09/24
We apologize, some of our services were temporarily unavailable.
Period: 09/21/2024 12:00pm - 09/23/2024 05:30pm
...
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