GEORGzer Community moderator
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GEORGzer hizo un comentario,
Sounds like a packing error. Either contact your reseller and request a replacement or contact Netatmo directly requesting a spare part (bottom of the page). https://helpcenter.netatmo.com/hc/en-us...
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GEORGzer hizo un comentario,
👍
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GEORGzer hizo un comentario,
Thanks for clarifying. I‘ve moved this topic to the „Smart Thermostat“ section. Fulfilling my Community-Janitor duties 😋
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GEORGzer hizo un comentario,
That’s why I asked if both boiler and Relais were on the same breaker, to know if only the boiler restarted or the Relais as well. To rule out a boiler defect (otherwise than you already did with j...
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GEORGzer hizo un comentario,
I see. Would be interesting to see what would happen if you did to narrow things further down. However Relais hardware defect seems most likely. If you‘re still in the warranty period I would sugge...
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GEORGzer hizo un comentario,
Since your Relais is connected to the boilers power supply, it also restarts when you power cycle the boiler, right? Have you tried only power cycling the Relais to check if everything works again...
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GEORGzer hizo un comentario,
A replacement outdoor module can be purchased in the shop. https://www.netatmo.com/en-eu/additional-smart-outdoor-module?srsltid=AfmBOoobk-ZvICyUN_8Nvd0svhSfQGP-Nxi3g5d6ZvhAQa8H90NBDyEj
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GEORGzer hizo un comentario,
You‘re right, there seems to be an issue with the site. However I discovered that it works from the german support article and then the language can be switched back to english 🤷♂️ Try this link ...
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GEORGzer hizo un comentario,
Take a look here and submit a request for a spare part.https://helpcenter.netatmo.com/hc/en-us/articles/20988478720274-I-lost-or-broke-a-part-of-my-Thermostat-how-do-I-get-a-new-one
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GEORGzer hizo un comentario,
Check the battery compartment for humidity, maybe the batteries got shorted out. Hardware defect would be another possibility.
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