GEORGzer Community moderator
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I see. Would be interesting to see what would happen if you did to narrow things further down. However Relais hardware defect seems most likely. If you‘re still in the warranty period I would sugge...
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Since your Relais is connected to the boilers power supply, it also restarts when you power cycle the boiler, right? Have you tried only power cycling the Relais to check if everything works again...
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A replacement outdoor module can be purchased in the shop. https://www.netatmo.com/en-eu/additional-smart-outdoor-module?srsltid=AfmBOoobk-ZvICyUN_8Nvd0svhSfQGP-Nxi3g5d6ZvhAQa8H90NBDyEj
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You‘re right, there seems to be an issue with the site. However I discovered that it works from the german support article and then the language can be switched back to english 🤷♂️ Try this link ...
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Check the battery compartment for humidity, maybe the batteries got shorted out. Hardware defect would be another possibility.
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If you go to settings - advanced, you should see 3 entries if you have a Home Coach devices. By tapping each you can name them, configure the light and so on. To find out which is which name them i...
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Ok, that’s actually hard to diagnose from a distance. If your boiler doesn’t react at all to the Thermostat and wiring is legit, there is always the possibility of a hardware defect. However, I do...
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You mean a B1KC, not BK1C right? Does the boiler display any error code, like A9? Which would be „Communication error, OpenTherm device“.
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Take a look here, you can order spare parts from Netatmo directly: https://helpcenter.netatmo.com/hc/en-us/articles/20976487478162-I-lost-or-broke-a-part-of-my-Outdoor-Camera-how-do-I-get-a-new-one
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This boiler uses EMS as its BUS protocol, not OpenTherm like the Netatmo Modulating Thermostat. There are EMS to OpenThem converters out there, but I can‘t say if they work properly or not, sorry.
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