Download video
Why videos of our Doorbell cannot be played or downloaded - neither in Web-App (Browser) on PC nor in App für Android "Security".
App says: "An error occurred, please try again later"
Playing or downloading never works.
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Commentaires
6 commentaires
I have the same issue since a few weeks. it is not on Android but on iPhone and iPad.
If the latest update has something to do, I could not say but it worked always in the past. Strange and not convenient!
Please could support look into this issue???
A technical Specialist from Netatmo analyzed and wrote:
The MicroSD card seems to be defective and so it will need to be replaced.
... I will find out
Hello gruberjoe, any news from the specialist?
Perhaps buying the SD Card as such would be the right thing to do?
Hello!
Yes, replacement of SD Card (Industrial) solved the Problem.
Hi @gruberjoe
did Netatmo provide a new SD card? I have the same issue, except that the error message says ‚Video footage failed to download - This video is already downloading‘
Hi!
Yes, Netatmo provided new SD card.
Remark: The last SD card, which I bought from Netatmo, was not "industrial", the new one is "industrial".
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