Set up failure

saif.ss.khaldi
I am having difficulties resetting my Netatmo Indoor Cam to factory settings. For now, here is a list of everything I have tried: 1. left camera unpowered overnight 2. connected the camera to power the next day 3. turned the camera upside down when prompted by the setup wizard 4. LED lights up green continuously, app asks whether the device lights up blue or green, I confirm "green"... 5. A short time later, an error message appears saying that the device cannot be found and "try again" Again briefly disconnected from the power supply and the whole game starts again from point 2, except that this time I removed the SD card. Unfortunately, the behavior of the camera does not change, it continues to light up green. I even formatted the SD card and tried again, the LED remains permanently green, neither blue nor red Any ideas what else I can try?
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Commentaires

5 commentaires

Date Votes
  • Comment author
    paul

    My camera does not setup on my windows pc with ethernet. Please help.

    Paul St Onge

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  • Comment author
    peter-pietrowski

    We have the same problem. Could you solve the problem?

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  • Comment author
    peter-pietrowski

    I have packed- after 2 hours with no service response - the whole bundle together and sent back! What a disaster NETATMO never ever again. Good to know there are a lot of alternatives!

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  • Comment author
    paul

    Peter-

    I have attempted to contact Netatmo to return the camera and have not heard back. How did you return yours?

    Paul

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  • Comment author
    pogodan

    same problem

    0

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