Problem with camera going offline every few days
I have to switch on and off at wall to reboot. Only installed a week ago. Why is this occurring as my wifi is very strong and located on an outside wall near to the router.
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Commentaires
4 commentaires
I have owned or helped install 8 of these cameras at three properties and have experienced the 'offline every few days' on three occasions.
In one case the problem got worse and worse until the camera didn't work at all, however there were no error messages given in the app e.g. relating to corruption of the SD card, although the camera was still connecting on the wifi network and out to netatmo when the router logs were analysed.
In two cases this related to issues with the SD card. Turning the camera off, then inserting either brand new SD card, then turning the camera back on solved the problem almost instantly.
On the SD cards that have failed, even of recently installed cameras i.e. just a few weeks old you will often find there is only one partition showing which is much smaller than the actual size of the card. In the examples I have seen, a 32GB San Disk card was being shown as only 532MB.
Reformatting the card on Mac or Windows only reformats the smaller partition left available, and does not do a format of a 'hidden' linux partition which was taking up the rest of the disk. If you haven't got access to Linux to try a reformat, instructions on a Mac to reclaim the SC card are:
- Insert the SD card into a reader on a Mac
- Open terminal
- Enter the command: diskutil list (press enter)
- Note the name of the external SD card drive, it will be something like: /dev/disk4
- If your situation is the same as mine, you will see both a FAT_32 partition (the smaller one) and a Linux partition encompassing the rest of the SD card
- Then enter the following command replacing 'disk4' in the below with whatever was returned from the preceding step on your system: diskutil eraseDisk FAT32 SDcard MBR /dev/disk4 (press enter)
Note, you can replaced 'SDcard' with whatever name you want to give the disk.
This restores the SD card back to its original state. Can't guarantee that it's going to work again in a Netatmo device, but it did work again in other cameras that use them.
I think Netatmo are reformatting the card into a Linux partition - not sure what the issue is or whether it is used as part of a firmware update / just becoming becoming corrupt, or just full and not deleting previous content but this solved the problem for me on two occasions. The third camera has never really recovered and am contacting Netatmo for support.
Thanks for this suggestion. My card had two partitions as described but Linux not FAT32. I reformated the SD card as suggested with FAT32. The camera is running since 1 day.
In addition to my other response let me give insight about an analysis that AVM did end of 2022 for me: Netatmo camera has been disconnected by the FRITZ!Box due to bad condition of wifi channel (that was set to auto that time). As the Netatmo is not supporting assisted roaming (802.11k/v) the router can not move the camera to another access point.
After 70h, the camera is offline again. It is annoying
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