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Commentaires
10 commentaires
Hello, I have the same problem. Did you recieve a solution from Netatmo?
Best rgds, Kaj
I have an issue with my outdoor camera it’s not connecting
Confirming the same issue. The camera went through update and it didn't reconnect after that.
Outdoor camera not working on Synology anymore after latest update.
Same problem as last year
Good morning Sir,
Thank you for your feedback.
If the problem is related to authentication, it seems to be a known issue caused by Netatmo.
Recently, Netatmo officials informed our developers that they have temporarily blocked connections from Synology NAS due to too many requests from Synology NAS.
The same reports from other users can also be found on the Netatmo help page: https://helpcenter.netatmo.com/hc/en-us/community/posts/20380327997970
Our developers are currently working with Netatmo to resolve this issue. Unfortunately, there is not much we can do until this block is lifted. We can only recommend that you wait until Netatmo lifts this block.
If you have any further questions about this, you can contact the manufacturer Netatmo directly.
If you have any further questions, we are always happy to help.
Kind regards
...
Technical Support Engineer
--
Synology
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Connecting Netatmo Presence with Synology surveillance station is not possible.
Dear Netatmo Team, it looks that the user gets blocked by Netatmo if the connection to the APP comes too frequently. Please find a solution.
Same reply here from
synology
I think I have the same problem. I've had an electrical failure. since then I can't connect with my camera. Fixed light and no response to the QR code. Not using Synology.
Same here. Had an electricity out one day and from that onwards no connection to the camera anymore.
Changed the card, but I’m not sure if this was the problem. No picture, no feedback on the QAr code, no feedback from netatmo.
Starting to look for another camera. Any suggestions?
Camera is OFFLINE since 2 hours ago
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