Netatmo Presence Outdoor Camera - completely unreliable
Hello everyone,
I have been using a Netatmo Presence outdoor camera for almost three years.
In the beginning, the camera reliably registered and recorded every movement, no matter how small. The notifications came to my smartphone (Android) with minimal delay. Unfortunately, the camera is now completely useless as a security system.
People and vehicles are regularly not registered or recorded and the notifications are sent with a long delay, if at all.
I have been patient and waited for several firmware updates and app updates, but things have not improved at all.
It's a shame as the look of the Netatmo Presence is excellent and all the features have worked flawlessly in the past. I would like to continue using the camera, but if the function is not guaranteed, I will have to replace it with a competitor's product.
Looking at other posts here on the forum, I am not alone with these problems.
Therefore, on behalf of the other users, I would like to ask for a solution to these problems.
Thank you and best regards
Lennart
Commentaires
7 commentaires
I have switched off the intelligent notification in the Android Security App, now the alarms are coming very promptly again.
Hi dirk,
I already tried this with minimal effect at best.
The failure to recognize events is more serious.
Came here to see if others have noticed a decline in the performance of the cameras and seems I'm not alone. Obviously the delays in notification are still longer than they were previously and the recording lengths shortened and seemingly capped at around 40secs max, but now there seems to be a more serious issue with overall activity being ignored.
In my particular case, I have a presence installed on both the Front and rear of my property. Both have worked for many years without major issues, and we've relied heavily on our front camera monitoring the driveway overnight and being able to review alerts confident that any and all vehicle/person movements are recorded. This has picked up several potential acts of criminality in the early hours we would otherwise have been unaware of and given us confidence in the Netatmo system.
However since the more recent updates to the camera/app I am finding that most activity that occurs actually on our driveway within the property boundary is ignored, this includes obvious things like myself or my partner leaving and returning to the driveway in our cars, exiting the property on foot etc.
Other random activity of more distant pedestrians/vehicles passing by the end of our driveway does seem to be alerted/recorded more effectively so why not our more obvious direct movements on the property?? These previously were very reliably alerted/recorded, even minor twig movements or headlight reflections were picked up erroneously beforehand...now nothing.
From a setup pov, we had the camera FOV divided up into three separate alert zones to reduce false alerts from some foliage/reflections and thought something may have changed here, so I went back in and reset this to just the single alert zone for the whole camera view and still no improvement in the recording of on property movements.
So what is going on Netatmo.....currently this system is extremely unreliable and is a liability from a Security pov!
I have the same experience with performance decrease.
Seems these forums are useless as well because I’ve yet to see any response from a netatmo/le grand technical assistant
I also have an apparently defective camera,
first the IR stopped, now there is not even a picture anymore... but old videos work normally
Tried numerous times to reconfigure wifi on outdoor camera. Indoor camera easily done. Tried every step and QR code numerous times, why is this so hard.
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